Frequently Asked Questions
Custom Inserts
Can Dryforge make me a custom insert?
Can Dryforge make me a custom insert?
We are able to design one-off inserts or modifying existing insert designs on an insert by insert basis.
When we are able to accept custom one-off insert commissions, timelines for custom one-off inserts are extended due to the nature of the process.
Please reach out to Dryforge with custom insert inquires.
Can I make a bulk order for custom inserts?
Can I make a bulk order for custom inserts?
Yes, Dryforge has the experience and ability to handle the design and manufacturing of custom inserts for large production runs.
Please reach out to Dryforge with bulk custom insert inquires.
Shipping
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada and Australia. To enquire about shipping to a different destination, please contact us.
How long will it take to receive my order?
How long will it take to receive my order?
Orders are normally processed in 2-5 business days. At Dryfoge we strive to make and ship orders as quickly as possible.
The Free Shipping method (for USA orders shipping to the lower 48 contiguous states) has a shipping time frame of 3-5 business days.
International shipping times depend on the products and destination (estimated at checkout).
Why does my package have a "Don't Open With Knife' sticker on it?
Why does my package have a "Don't Open With Knife' sticker on it?
Orders that contain foam inserts receive a sticker on the outside letting customers know that they should NOT use a knife to cut open their package as it can damage the product if the knife is inserted too deep.
Returns and Refunds
How do I return a product?
How do I return a product?
Returns must be initiated by first reaching out to Dryforge or an RMA.
Items must be returned within 15 days after receiving your order. Items must be returned in the same condition in which they were received, be undamaged/unused/unaltered, have any tags still attached, and include all the original packaging.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 7 days from when we receive the item(s).